SoltPK Frequently Asked Questions

You must be at least 18 years old — or the higher minimum age required by the operator’s license jurisdiction — to register and play on SoltPK. By completing registration you confirm you meet this requirement. Age is verified through KYC documentation before withdrawals are processed. Accounts that fail age verification are suspended immediately.

No. SoltPK operates a strict single-account policy. Each individual may hold only one registered account. Opening multiple accounts — whether under the same or different details — is a breach of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited.

SoltPK accepts a valid Pakistani CNIC (Computerised National Identity Card), a current passport, or other government-issued photo identification. You may also need to provide proof of your residential address — such as a utility bill or bank statement — and, in some cases, proof of your payment method. All documents are processed securely and only used for regulatory verification.

Log in and go to Account Settings to update your email address, mobile number or residential address. Some changes — especially to identity details — may trigger an additional KYC verification step to protect your account from unauthorised amendments. Contact support via Live Chat if you need assistance updating information.

SoltPK offers a wide range of sports betting markets including Pakistan cricket, PSL T20, ICC tournaments, international bilateral series, football leagues, UFC and other combat sports, and more. Cricket markets are especially comprehensive and cover match winner, top batsman, total runs, series winner and in-play markets during live matches.

In-play betting lets you place wagers on a match or event while it is actively in progress. Odds update in real time based on the current game situation. For example, during a PSL T20 match you can bet on outcomes like next wicket, runs in the next over, or match winner as the game develops. A stable internet connection is recommended for the best live betting experience.

The SoltPK casino section includes slot games from certified third-party studios, live dealer games — including live roulette, live blackjack and live baccarat — table games and instant-win titles. Each game displays its RTP (Return to Player) percentage and rules within the game interface. New titles are added regularly based on player feedback.

Yes. All casino games on SoltPK are supplied by certified third-party game providers and use independently audited Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Game RTPs are displayed within each game. SoltPK does not modify game outcomes — results are determined entirely by the certified provider software.

Yes. The SoltPK platform is fully mobile-optimised and works on all modern smartphones and tablets through your browser — no separate app download is required. The mobile experience covers sports betting, live casino, instant games and account management. Performance is designed for typical Pakistani mobile data connections including 4G.

Use a strong, unique password that you do not use on any other site. Enable two-factor authentication (2FA) if available on your account. Never share your login credentials with anyone. Log out of your account after each session, particularly if using a shared device. If you suspect unauthorised access to your account, contact support immediately and change your password.

SoltPK provides deposit limits, loss limits, session time limits, wager limits, reality check notifications and cool-off periods — all accessible from Account Settings. For more serious concerns, self-exclusion is available for periods ranging from 6 months to permanent. Increasing any limit has a mandatory 24-hour delay; decreases take effect immediately. Full details are on our Responsible Gambling page.

Go to Account Settings → Responsible Gambling, then choose Self-Exclusion and your preferred duration (6 months, 1 year, 5 years or permanent). Confirm your choice — exclusion activates immediately. If you cannot access your account, contact support via Live Chat or email and we will action it manually. Any verified real-money balance will be returned to you during the exclusion period.

Pakistan has gambling restrictions including the Prevention of Gambling Act, 1977. SoltPK does not represent that online gambling is lawful for Pakistani residents, and does not claim to be licensed, approved or regulated by any Pakistani government authority, the PTA, the State Bank of Pakistan or any provincial body. Users are solely responsible for determining whether their participation is lawful in their jurisdiction. This is not legal advice.

SoltPK support is available 24/7 via Live Chat on the platform and by email at [email protected]. English and Urdu support is available. For account-specific queries, have your registered email address ready to help the team locate your account quickly. General queries, bonus questions, responsible gambling requests and technical issues can all be handled through the same channels.