SoltPK Privacy Policy

SoltPK (“Operator”, “We”, “Us”, “Our”) operates the online gaming platform accessible at soltpk.cam. We understand that your personal data belongs to you, and we take our obligations as a data controller seriously.

This Privacy Policy (“Policy”) describes the categories of personal information we collect from users (“You”, “Player”, “User”) of the SoltPK platform, the purposes for which we process that information, the parties with whom we may share it, the safeguards we apply to protect it, and the rights you may exercise in connection with your data.

By registering an account with SoltPK or otherwise using the platform, you acknowledge that you have read and understood this Policy. If you do not agree to the data practices described herein, please do not use the platform.

The following terms are used throughout this Policy with the meanings set out below:

• “Personal Data” — Any information that identifies or could reasonably identify a natural person, directly or indirectly, including name, identification number, location data, online identifiers or factors specific to the identity of that person.
• “Processing” — Any operation performed on personal data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• “Data Controller” — The entity that determines the purposes and means of processing personal data. For users of SoltPK, the Operator is the Data Controller.
• “Data Processor” — A third party that processes personal data on behalf of the Operator under a binding data processing agreement.
• “Consent” — A freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a defined purpose.
• “KYC” — Know Your Customer — the identity and age verification process applicable to all registered accounts.
• “Cookie” — A small text file placed on your device by the platform to facilitate session management, analytics or personalisation functions.

SoltPK collects personal data through the following channels and in the categories described below:

We process your personal data for the following purposes:

4.1 Account Management

To create and maintain your SoltPK account, verify your identity and age, process your registration, provide access to platform features, manage account security and communicate account-related information to you.

4.2 Transaction Processing

To process deposits and withdrawals, verify payment methods, detect and prevent fraud, comply with AML obligations and maintain an accurate record of your transaction history.

4.3 Platform Operation & Improvement

To deliver and improve the gaming experience, optimise platform performance across devices and network conditions common in Pakistan (including 4G connections used in cities such as Rawalpindi, Faisalabad and Peshawar), debug technical issues and develop new features based on aggregated usage patterns.

4.4 Compliance & Legal Obligations

To comply with our obligations under applicable gaming licensing conditions, AML regulations, financial crime prevention frameworks and any lawful request from a regulatory or law enforcement authority.

4.5 Responsible Gambling

To monitor account activity for indicators of problem gambling behaviour, enforce self-exclusion requests, apply account limits and provide appropriate intervention or support resources where necessary.

4.6 Marketing Communications

Where you have provided your consent, to send you promotional offers, bonus notifications and platform updates relevant to your gaming preferences. You may withdraw marketing consent at any time by updating your account preferences or contacting support.

4.7 Customer Support

To respond to enquiries, resolve complaints and maintain a record of support interactions sufficient to provide consistent service. Support is available in English and Urdu.

Where applicable law requires us to identify a legal basis for each processing activity, we rely on the following:

• Contractual Necessity: Processing required to provide the platform services in accordance with our Terms & Conditions — including account management, transaction processing and customer support.
• Legal Obligation: Processing required to comply with KYC, AML, licensing conditions and any mandatory regulatory reporting obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gambling monitoring and aggregate analytics, where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and optional analytics cookies, where you have provided a clear, freely given and withdrawable consent.

SoltPK does not sell your personal data to third parties. We may share your data with the following categories of recipients only for the purposes and on the bases described in this Policy:

6.1 Technology & Service Providers

Third-party providers who supply game content, payment processing infrastructure, fraud detection tools, cloud hosting, analytics and customer support software. These providers act as data processors under binding agreements and may only process your data for the specific purposes authorised by SoltPK.

6.2 Regulatory & Legal Authorities

Competent regulatory bodies, law enforcement agencies or courts where we are required by law, court order or regulatory direction to disclose personal data. In such cases, we will disclose only the minimum information necessary to satisfy the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or part of SoltPK’s business, personal data held on the platform may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations.

SoltPK operates internationally. Your personal data may be transferred to and processed in countries other than your country of residence. Where such transfers occur, the Operator applies appropriate safeguards — including contractual data protection clauses with service providers — to ensure that your data receives a level of protection equivalent to that applied within the Operator’s licensing jurisdiction.

By using the platform, you acknowledge that your personal data may be processed in jurisdictions whose data protection laws differ from those of Pakistan. If you have questions about the specific safeguards applied to any transfer, please contact us using the details in Section 15.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy and to satisfy our legal, regulatory, accounting and reporting obligations. The following general retention principles apply:

• Active Accounts: Personal data is retained for the duration of your account and for a minimum period following account closure as required by our licensing conditions and AML obligations (typically five to seven years from account closure, depending on the applicable regulatory framework).
• Transaction Records: Financial transaction records are retained for the period required under applicable AML and financial regulation — generally a minimum of five years from the date of the transaction.
• KYC Documents: Identity and verification documents are retained for the minimum period required by our licensing jurisdiction following account closure or last transaction, whichever is later.
• Marketing Data: Where consent-based, marketing data is retained until you withdraw consent or for a maximum of three years from last interaction, whichever is earlier.
• Support Records: Customer support correspondence is retained for up to three years from the close of the relevant support case unless a longer period is required for dispute resolution.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

SoltPK uses cookies and similar tracking technologies to operate the platform, maintain session integrity, gather aggregate analytics and — where you have consented — deliver personalised experiences. The following categories of cookie are used:

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the platform. For analytics and marketing cookies, consent can be withdrawn at any time via the platform’s cookie preference centre.

Subject to applicable law and the specific circumstances of each request, you may have the following rights in relation to your personal data held by SoltPK:

To exercise any of the above rights, please contact us using the details in Section 15. We will respond to all verifiable requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason.

SoltPK is strictly an adults-only platform. The platform is not directed at, and we do not knowingly collect personal data from, individuals under the age of 18 — or the higher minimum age required by the Operator’s license jurisdiction, whichever is greater.

All users are required to complete KYC age verification before withdrawals are processed. If SoltPK discovers that personal data has been collected from a minor, we will take immediate steps to close the account and securely delete all associated personal data. If you believe a minor has accessed or registered on the platform, please notify us immediately using the contact details in Section 15.

SoltPK implements technical and organisational security measures commensurate with the sensitivity of the data we process. These include:

• TLS/SSL Encryption: All data transmitted between your browser or device and SoltPK is encrypted in transit using industry-standard TLS protocols.
• Encrypted Storage: Sensitive personal data — including KYC documents and financial information — is stored in encrypted form at rest.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. All internal access is logged and audited.
• Two-Factor Authentication: Optional 2FA is available to all registered users to reduce the risk of unauthorised account access.
• Penetration Testing & Monitoring: Regular security assessments and continuous monitoring of the platform infrastructure for vulnerabilities and suspicious activity.
• Incident Response: A documented incident response plan governs how potential data breaches are identified, contained, assessed and, where required by applicable law, reported to the relevant supervisory authority and affected individuals.

Notwithstanding these measures, no internet transmission is entirely risk-free. You are responsible for securing your own device and account credentials. If you suspect your account has been compromised, contact support immediately.

The SoltPK platform integrates third-party game providers, payment processors, analytics services and fraud prevention tools. These third parties operate under their own privacy policies and may process certain technical or transactional data as part of the service they provide to the Operator.

SoltPK does not include links to external third-party websites other than those integral to platform functionality. This Privacy Policy does not govern third-party privacy practices. Where third-party processors handle personal data on our behalf, they do so under binding data processing agreements that restrict use of your data to the authorised purpose only.

Generic-category game and data providers — including Premium Slot Studios, Live Dealer Providers, Sports Data Partners and Cricket Odds Providers — may receive pseudonymous session identifiers necessary to deliver game content and settle bet outcomes. They do not receive your full identity data unless necessary for technical integration and bound by appropriate contractual protections.

SoltPK reserves the right to update this Privacy Policy at any time. Material changes — such as new categories of data collected, new purposes of processing or changes to your rights — will be communicated to registered users by email and/or by a prominent notice on the platform at least 14 days prior to the change taking effect.

The “Last Updated” date at the top of this page reflects the most recent revision. Your continued use of the platform following the effective date of an amendment constitutes your acceptance of the updated Policy. If you do not accept the amended Policy, you should cease using the platform and may request account closure.

For any questions about this Privacy Policy, to exercise your data rights, or to submit a privacy-related complaint, please contact our Data Protection team through the following channels:

• Email: [email protected]
• Subject Line: Please include “Privacy Request” or “Data Rights Request” in your subject line to ensure prompt routing.
• Live Chat: Available 24/7 via the Help Centre widget. English and Urdu support available.
• Help Centre: Self-service support articles and ticket submission on the platform.

We will acknowledge all privacy enquiries within five (5) business days and aim to resolve substantive requests within 30 calendar days. If you are unsatisfied with our response, you have the right to escalate to the supervisory authority in the Operator’s licensing jurisdiction. For general complaints about our practices, please begin with our internal escalation process before approaching a regulatory body.